Shipping policy

SHIPPING POLICY

Our delivery service
We use Evri Next Day for eligible UK orders. “Next Day” describes the delivery service after dispatch; it does not guarantee delivery within 24 hours of ordering. Order cutoffs, weekends, bank holidays, destination restrictions and occasional carrier delays can affect arrival.

Please normally allow up to three working days from ordering. If your parcel has not arrived by then, contact help@darkstims.com with your order number. Contact us sooner if tracking shows a problem or says your parcel has been delivered when you cannot locate it. This delivery allowance does not restrict your statutory rights.

Dispatch times
All times below are UK local time and apply to in-stock orders, excluding bank holidays.
• Monday to Friday before 2 p.m.: normally dispatched the same day.
• Monday to Thursday at or after 2 p.m.: normally dispatched the next dispatch day.
• Friday at or after 2 p.m.: normally dispatched on Saturday.
• Saturday before 10 a.m.: normally dispatched that Saturday.
• Saturday at or after 10 a.m., or Sunday: normally dispatched on Monday, or the next dispatch day if Monday is a bank holiday.
• Bank-holiday orders: normally dispatched the next dispatch day.
Our usual collections are at 3 p.m. on weekdays and 11 a.m. on Saturdays. We do not dispatch on Sundays or bank holidays. Dispatch means handing the parcel to the carrier, not simply creating a shipping label.

Counting working days
Working days are Monday to Friday, excluding bank holidays. For our three-working-day delivery allowance, the first working day after ordering is day one. Saturday dispatch does not make Saturday a working day for this calculation. Any different delivery timetable agreed before purchase remains relevant.

Tracking and delivery problems
Please check your address before ordering and contact us promptly about corrections. Changes may not be possible after dispatch. If tracking shows delivery but the parcel is missing, check any delivery photograph and nominated recipient where reasonable and safe, then contact us. A delivery scan alone does not automatically settle a disputed-delivery claim.

We handle delivery problems directly and contact the carrier where necessary. Where reasonable, we may ask you to allow up to 10 calendar days from actual dispatch while we trace a delayed parcel. This is not an automatic waiting period before every refund or replacement. We act sooner where the evidence or your rights require it, and a later complaint does not restart that period. Your remedy does not depend on the carrier paying our claim.

Where appropriate, we may offer a replacement at no extra cost, with your agreement. We will not require you to accept a replacement where you are entitled to choose a refund. If an original parcel arrives after a replacement or refund, please contact us; we will arrange collection or a prepaid return where necessary.

Your rights
Our legal responsibility for delivery is not removed by using a third-party carrier. An essential agreed delivery deadline, refusal to deliver, or failure to deliver within an appropriate additional period may entitle you to end the contract. Where no delivery time is agreed, delivery must ordinarily take place without undue delay and within 30 days. That default does not extend a shorter agreed deadline.

Contact: help@darkstims.com
DARKSTIMS LIMITED, company SC706179, registered in Scotland.
Trading and correspondence address: 1 Samson Road, Coalville, Leicestershire, LE67 3FP, United Kingdom.
Registered office: 5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN.